MrGreen Privacy Policy

At MrGreen Casino, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Mr Green app, register an account, or play any of our games. By using our services, you agree to the practices described in this policy.

Who We Are

Our platform is operated by Mr Green Limited, registration number C43260, with its registered office at Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta. We are part of the evoke plc group and hold a licence issued by the Malta Gaming Authority under number MGA/CRP/121/2006. As the data controller, we are responsible for determining how and why your personal data is processed when you interact with MrGreen Casino.

Information We Collect

We collect several categories of information to provide you with a secure and personalised gaming experience at Mr Green Casino.

Account and Identity Data

• We gather your full name, date of birth, address, email, and phone number when you register for a mr green login account
• We collect identity verification documents to comply with anti-money laundering and licensing obligations
• We store your chosen username and password securely for your mrgreen login credentials

Financial and Transaction Data

• We process payment details when you deposit or request a mr green withdrawal
• We record transaction history, including deposits, wagers, and payouts across supported currencies such as EUR, USD, CAD, NOK, GBP, DKK, and SEK
• We retain records of any mr green bonus or mrgreen bonus code claimed on your account for compliance and audit purposes

Technical and Usage Data

• We automatically collect your IP address, device type, browser information, and operating system when you access the mrgreen app or mr green app
• We track gameplay activity, including your use of mr green slots, mr green live casino, and mrgreen live casino games
• We use cookies and similar technologies to remember your preferences and improve site performance

How We Use Your Information

We use the data we collect for a range of legitimate purposes connected to operating MrGreen Casino responsibly and securely.

• We use your information to verify your identity and age before allowing access to real-money play
• We process your data to manage deposits, withdrawals, and account balances
• We use your details to administer promotions, including welcome offers, mr green free spins, and mrgreen free spins
• We analyse gaming patterns to support responsible gambling tools and detect unusual account activity
• We send you marketing communications about our mrgreen casino bonus offers where you have given consent
• We use your data to respond to enquiries submitted through Email, LiveChat, our contact form, or Help Center

Legal Basis for Processing

We rely on several legal grounds under applicable data protection law, including the performance of our contract with you, compliance with our licensing obligations under MGA/CRP/121/2006, our legitimate interests in preventing fraud and securing our platform, and your consent where required for marketing purposes. You may withdraw consent at any time by contacting us directly.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share payment data with processors such as Visa, Mastercard, Skrill, NETELLER, Trustly, PayPal, and other supported providers to process your mr green withdrawal or deposit
• We disclose information to regulatory authorities, including the Malta Gaming Authority, where legally required
• We share data with fraud prevention and identity verification agencies to protect our players
• We may share data with group companies within evoke plc for internal administration purposes

Data Retention

We retain your personal data for as long as your mr green casino account remains active and for a reasonable period afterwards to comply with legal, tax, and licensing requirements. Loyalty programme records, including Mr Green Club Points, are retained in accordance with our internal policies, and points are forfeited after 90 days of account inactivity as outlined in our loyalty terms.

Cookies and Tracking Technologies

We use cookies to operate our website effectively, remember your login details for faster mrgreen casino login access, and personalise content such as relevant mr green bonus offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our security protocols include encryption of sensitive information, secure servers, and restricted internal access to your personal records. Despite our best efforts, no method of transmission over the internet is entirely secure, and we encourage you to keep your mrgreen login credentials confidential.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing activities, including direct marketing
• You have the right to lodge a complaint with the Malta Gaming Authority or your local data protection regulator

Restricted Jurisdictions

We do not offer our services to residents of Afghanistan, Australia, Bosnia and Herzegovina, Burma, Cuba, Democratic Republic of Congo, Iran, Libya, North Korea, Serbia, Sudan, Syria, the USA, Zimbabwe, or any jurisdiction where online gambling participation conflicts with local law. If we identify an account registered from a restricted territory, we reserve the right to suspend the account and process any related data accordingly.

International Data Transfers

As part of the evoke plc group, we may transfer your data to entities located outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the same level of protection required under EU data protection law.

Children's Privacy

Our services at MrGreen Casino are intended solely for individuals of legal gambling age. We do not knowingly collect personal data from minors, and we take immediate action to remove any such data and close associated accounts if identified.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of significant changes through your registered email or via a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available to help. You can reach us via LiveChat between 8am-8pm, through our contact form, or by emailing customerservice@mrgreen.com. Our support is available in English and German.